Terms and Conditions of Sale and Use
This website is operated by RECOM ECOMERCE, trading as Blake London.
Throughout the website and in these terms and conditions, the terms “Blake London”, “RECOM ECOMMERCE”, “we”, “us” and “our” refer to RECOM ECOMMERCE.
RECOM ECOMMERCE is a company registered in the Netherlands that operates the online shop blake-london.com, through which we offer products and related services, primarily to consumers in the United Kingdom.
By visiting our website, placing an order or using any other part of our website or services, you agree to these terms and conditions.
These terms apply to all users of the website, including visitors, customers and anyone who posts content on the website.
Please read these terms carefully before accessing or using our website. If you do not agree to these terms, you may not use the website or purchase products from us.
These terms and conditions should be read together with:
- Our Returns, Refunds and Cancellation Policy
- Our Shipping Policy
- Our Privacy Policy
- Any other policies or information published on our website.
Nothing in these terms is intended to exclude or limit your statutory rights as a consumer.
Our online shop is hosted by Shopify Inc. Shopify provides us with the e-commerce platform that allows us to offer and sell our products and services.
Section 1 – Online Shop Terms of Use
By using our website or placing an order, you confirm that you are legally capable of entering into a contract.
If you are a minor, you may only use the website and make purchases with the consent and, where necessary, the involvement of a parent or legal guardian.
You may not use our website, products or services for any illegal, fraudulent or unauthorised purpose.
When using the website, you must comply with all applicable laws and regulations.
You must not transmit any viruses, malware, worms or other code that may damage, disrupt or compromise the Site, our systems or those of third parties.
Any serious or repeated breach of these terms may result in your access to the website or services being restricted or suspended.
Section 2 – General Conditions
We reserve the right to refuse or restrict access to our services where there is a legitimate reason to do so, including cases of suspected fraud, misuse, illegal activity or breach of these terms.
Information transmitted via the website, with the exception of protected payment details, may be transferred over various networks and adapted to the technical requirements of the networks or devices concerned.
Payment details are processed securely by authorised payment providers.
You may not reproduce, duplicate, copy, sell, resell or commercially exploit any part of the Site or the Services without our prior written consent.
The headings used in these terms are for convenience only and do not affect their interpretation.
Section 3 – Orders and Formation of Contract
The products displayed on our website constitute an invitation to place an order and do not necessarily constitute a legally binding contractual offer on our part.
When you place an order, you are offering to purchase the products included in it.
After placing your order, you may automatically receive an order confirmation. This confirmation means that we have received your order, but not necessarily that it has been finally accepted.
The contract of sale is formed when we confirm acceptance or dispatch of your order.
We may refuse or cancel an order before it is dispatched for a legitimate reason, for example where:
- A product is no longer available.
- Payment cannot be authorised.
- The billing or delivery details are incorrect or incomplete.
- An obvious error has occurred in the pricing or product information.
- We have reasonable grounds to suspect fraud or unauthorised use.
- The order appears to be intended for unauthorised commercial resale.
- We are unable to deliver to the address provided.
- The order breaches these terms and conditions or applicable law.
If we cancel an order after receiving your payment, we will refund the amount for the cancelled products to the payment method you used when placing the order.
Products in your basket are only reserved once the order has been accepted.
Section 4 – Accuracy and Timeliness of Information
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, some information may occasionally contain errors, omissions or outdated details.
The general information on the site should not be the sole basis for any important decision where a more complete or accurate primary source is available.
We may update, correct or change the content of the website at any time.
We are not obliged to update historical or archived information unless required by law.
Section 5 – Products and Product Information
Some products may be available exclusively through our online shop and may be offered in limited quantities.
All returns and refunds are subject to our Returns, Refunds and Cancellation Policy, as well as applicable statutory rights.
We do our best to display the photos, colours, dimensions, descriptions and other characteristics of our products as accurately as possible.
However, minor differences may occur, in particular due to:
- Colour settings on your screen or device
- Minor variations in dimensions
- Lighting or photography conditions
- Minor changes to packaging
- Minor adjustments to the product that do not materially change its characteristics.
Product images are for illustrative purposes only and should be viewed together with the written product description.
We may limit the quantity of products that can be purchased per customer, household, account, payment method or order.
We reserve the right to remove, replace or discontinue certain products at any time.
Nothing in this section limits your statutory rights where a product is defective, damaged, unsafe, not as described or does not conform to the contract.
Section 6 – Price and Payment
Unless otherwise stated, prices on our website are in pounds sterling (£).
The total amount, including applicable taxes and any shipping costs charged by us, is displayed at checkout before your order is finally confirmed.
Product prices, offers and availability may change without prior notice.
A price change will not normally affect an order that has already been accepted.
Payment must be made using one of the payment methods offered when placing the order.
By providing your payment details, you confirm that:
- You are authorised to use the selected payment method.
- The information provided is correct.
- You have sufficient funds or credit available to pay for the order.
Payments may be processed by independent payment providers. Their own terms and privacy policies may apply.
Before accepting or processing an order, we may carry out payment authorisation, fraud prevention or verification checks.
Section 7 – Billing and Account Information
When you place an order, you agree to provide accurate, complete and up-to-date information, including:
- Your full name
- Your email address
- Your telephone number
- Your billing address
- Your delivery address
- Information required for payment
You are responsible for checking your details before finalising your order.
If you notice an error in your order or delivery address, please contact us as soon as possible.
We cannot guarantee that a change will still be possible once the order is being processed or has been dispatched.
You are responsible for keeping your account and password confidential.
We may restrict or cancel orders placed using the same customer account, payment method, billing address or delivery address where we reasonably believe this is necessary to prevent fraud, misuse or unauthorised resale.
Section 8 – Shipping and Delivery
We currently sell and deliver our products primarily to customers in the United Kingdom.
Orders are processed and delivered through our logistics and transport network.
Processing times, estimated delivery times and other shipping information are set out in detail in our Shipping Policy.
Delivery times are estimates unless a guaranteed delivery date has been expressly agreed.
Delays may arise from, among other things:
- Carrier delays
- Disruptions to the delivery network
- Severe weather conditions
- Public holidays
- Traffic disruptions
- Operational disruptions
- An incorrect or incomplete delivery address
- Failed delivery attempts
If your order has not been delivered after the estimated delivery time, please contact us within a reasonable period.
Risk of loss or damage normally passes to the customer when the goods are physically delivered to the customer or to a person designated by the customer, in accordance with applicable law.
Please see our Shipping Policy for more information.
Section 9 – Returns, Cancellations and Refunds
Returns, cancellations, damaged products and refunds are governed by our Returns, Refunds and Cancellation Policy.
All authorised returns must be sent to the return address provided by our customer service team.
Please do not return any products until you have contacted our customer service team and received the correct instructions.
Returns sent without prior instructions or to an incorrect address may be delayed or may not be correctly identified and processed.
Our administrative address in the Netherlands must not be used for product returns unless you have been expressly authorised to do so.
Returned products must comply with the time limits and conditions set out in our Returns Policy.
Consumers who make distance purchases may also benefit from a statutory right of withdrawal.
Any additional return period offered by Blake London is in addition to, and does not replace, the consumer’s statutory rights.
Nothing in these terms limits the consumer’s rights in relation to a defective, damaged, unsafe, incorrect or non-conforming product.
Refunds are made in accordance with our Returns Policy and applicable law.
Section 10 – Errors, Inaccuracies and Omissions
Some information published on our website may occasionally contain typographical errors, inaccuracies or omissions, in particular relating to:
- Product descriptions
- Dimensions
- Prices
- Promotions
- Shipping costs
- Delivery estimates
- Product availability
We may correct these errors or update the information where necessary.
If an obvious error is identified before an order is accepted, we may correct it and ask you to place a new order.
If an obvious pricing or information error is discovered after you have placed your order but before dispatch, we may contact you to offer you the option:
- To confirm your order with the corrected details or price; or
- To cancel the relevant product or order and receive a full refund.
We are not obliged to supply a product at an obviously incorrect price where it was reasonably clear that an error had been made.
Section 11 – Promotions and Discount Codes
We may offer discount codes, promotional prices, bundle deals or other promotions.
Unless otherwise stated:
- These offers are valid for a limited time only.
- Discount codes cannot be exchanged for cash.
- Discounts cannot be applied retroactively.
- Multiple discount codes or promotions cannot always be combined.
- A code may be limited to one use per customer or order.
- Some products may be excluded.
- A minimum order value may apply.
We may change or withdraw a promotion before an order is placed.
This will not normally affect an order that has already been accepted and to which a valid promotional code applies.
We may refuse or cancel a discount if it has clearly been obtained through fraud, misuse, technical manipulation or an obvious error.
Section 12 – Optional Third-Party Tools
We may provide access to tools, applications or services operated by third parties.
We do not necessarily control these services and cannot guarantee their continued availability, accuracy, security or suitability for your needs.
Use of these tools may be subject to the terms and privacy policy of the relevant third party.
To the extent permitted by law, we are not liable for losses caused solely by an independent third party outside our control.
Any new feature, tool or service added to the site in the future is also subject to these terms.
Section 13 – Third-Party Links
Our website may contain links to websites operated by third parties.
These links are provided for information or convenience only.
Unless otherwise stated, we do not necessarily control or endorse third-party websites, their products, services or practices.
We recommend that you review their terms and conditions and privacy policies before using them or entering into any transaction.
We are not responsible for transactions concluded directly between you and an independent third party.
Section 14 – Reviews, Comments and Submitted Content
You may have the opportunity to post reviews, comments, photos, feedback, suggestions or other content on our site.
You confirm that any content you submit:
- Is accurate and based on your genuine experience.
- Does not infringe any intellectual property rights, privacy rights or other rights.
- Is not illegal, threatening, offensive, defamatory or discriminatory.
- Does not contain malware, spam or misleading information.
- Does not impersonate anyone else.
- Does not disclose private information without consent.
You retain ownership of the original content you submit.
By submitting content, you grant us, to the extent permitted by law, a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, translate, publish and display that content in connection with our business activities, including on our website, our social media and our marketing communications.
We may refuse or remove content that breaches these terms or applicable law.
We cannot guarantee that all submitted content will be published or receive a response.
Section 15 – Intellectual Property
The website and its content, including text, images, logos, photos, product descriptions, designs, layouts, icons, videos and software, are owned by or licensed to RECOM ECOMMERCE, unless otherwise stated.
The Blake London name, its associated branding and elements may not be used without our prior written consent.
You may only use the site for personal and non-commercial purposes.
Without our prior written consent, you may not:
- Copy or reproduce any substantial part of the website.
- Republish its content.
- Sell, license or commercially exploit the content.
- Remove any copyright or proprietary notices.
- Use automated tools to extract data from the site on a large scale.
- Use our brand in a way that suggests an unauthorised association.
Nothing in these terms transfers ownership of our intellectual property rights to you.
Section 16 – Personal Data and Confidentiality
The collection and use of your personal data is governed by our Privacy Policy.
By using our website or placing an order, you acknowledge that your personal data will be processed in accordance with that policy.
Payment details may be processed directly by authorised payment providers and may not be fully stored by us.
Please read our Privacy Policy before providing any personal data.
Section 17 – Prohibited Use
You may not use the Site or its content:
- For any illegal or fraudulent purpose
- To breach any applicable law or regulation
- To infringe our rights or the rights of any third party
- To harass, threaten, abuse or discriminate against anyone
- To spread false or misleading information
- To distribute viruses, malware or harmful code
- To collect personal data without consent
- To send spam, phishing messages or unsolicited communications
- To compromise the security or operation of the site
- To gain access to accounts or systems without authorisation
- To automatically extract content from the website without permission
- To place fraudulent orders or circumvent promotions
- To impersonate any person or organisation
We may suspend or terminate access to the site if we reasonably believe these rules have been breached.
Section 18 – Site Availability and Changes
We do our best to keep the site accessible and functional.
However, we cannot guarantee that access to it will always be uninterrupted, immediate, secure or error-free.
We may temporarily suspend, restrict or change certain parts of the website, including for:
- Maintenance work
- Security updates
- Technical problems
- Operational changes
- Legal or regulatory reasons
We may also modify or remove certain features.
As far as reasonably possible, these changes will not affect orders that have already been accepted.
Section 19 – Consumer Rights
Nothing in these terms excludes or limits any statutory right or remedy, insofar as it cannot be excluded or limited by law.
Products sold to consumers must comply with applicable consumer protection requirements.
Our products are intended for normal personal and household use unless otherwise stated.
Section 20 – Limitation of Liability
We are liable for loss or damage that is a foreseeable result of our breach of these terms or our failure to exercise reasonable care, in accordance with applicable law.
To the extent permitted by law, we are not liable for losses:
- That were not reasonably foreseeable
- That result from incorrect information you provided
- That result from circumstances reasonably beyond our control
- That could reasonably have been avoided by following the instructions given
- That relate to professional or commercial use, where a product was originally sold for personal use
We do not exclude or limit our liability where this is prohibited by law, including in the following cases:
- Death or personal injury caused by our negligence
- Fraud
- Wilful breach of our obligations
- Breach of mandatory consumer rights
- Any other liability that cannot be excluded by law
Nothing in these terms affects your statutory rights as a consumer.
Section 21 – Indemnification
Where you use the Site for professional or commercial purposes, you agree to reasonably indemnify RECOM ECOMMERCE, trading as Blake London, against any losses or costs arising directly from:
- Your unlawful use of the site
- A material breach of these terms
- Your infringement of the legal rights of a third party
This section does not apply in a way that unfairly limits the statutory rights of an individual consumer.
Section 22 – Events Beyond Our Control
We are not responsible for delays or failures resulting from circumstances reasonably beyond our control.
These circumstances may include, but are not limited to:
- Natural disasters
- Extreme weather conditions
- War, terrorism or civil unrest
- Government restrictions
- Epidemics or pandemics
- Logistical or operational disruptions
- Transport or delivery disruptions
- Industrial action
- Internet, telecommunications or payment system failures
- Supply chain disruptions
We will take reasonable steps to limit the effects of such events.
Where an event beyond our control causes a significant delay, you may be entitled to cancel in accordance with applicable law.
Section 23 – Termination
These terms remain in effect for as long as you use our website or our services.
You may stop using the site at any time.
We may suspend or terminate your access where we reasonably believe that you have:
- Seriously or repeatedly breached these terms
- Used the site fraudulently or unlawfully
- Attempted to damage or disrupt the site
- Created a security risk
- Misused our promotions or services
Termination does not affect any rights or obligations that arose before termination.
Suspension of access to the website does not release you from the obligation to pay for an order that was validly placed and accepted.
Section 24 – Severability and Waiver
If any provision of these terms is found to be unlawful, invalid or unenforceable, it will be limited or removed only to the extent strictly necessary.
The remaining provisions will remain in full force and effect.
Our failure to enforce a provision immediately does not mean that we waive our right to enforce it later.
Any waiver must be expressly confirmed in writing.
Section 25 – Entire Agreement
These terms, together with the policies and information they refer to, constitute the agreement between you and us regarding your use of the website and the purchase of products.
They supersede any previous versions on the same subject.
Nothing in this section excludes liability for fraud.
Section 26 – Governing Law and Jurisdiction
These terms and conditions and any contracts concluded between you and RECOM ECOMMERCE are governed by the laws of the Netherlands.
However, as a consumer resident in the United Kingdom or another country, you continue to benefit from the mandatory consumer protection provisions of the law of your country of residence, insofar as these cannot be excluded by contract.
The Dutch courts have non-exclusive jurisdiction over disputes arising from these terms.
A consumer may also bring proceedings before another competent authority under applicable consumer protection rules.
Before bringing legal proceedings, we recommend that you contact us to try to resolve the dispute directly.
Section 27 – Changes to These Terms
We may update these terms, in particular to reflect:
- Changes to our business activities or services
- Changes to the site
- Changes in law or regulation
- Technical or security requirements
- Improvements to clarify information
The latest version will be published on this page.
Changes will not normally apply retroactively to orders already accepted, unless required by law or agreed with you.
If you continue to use the website after a new version has been published, that new version will apply to your future use of the website and your future orders.
Contact Details
Email: info@blake-london.com
Phone: + 44 20 37695431
Customer service hours:
Monday to Friday: 9:00 am – 5:00 pm
Saturday and Sunday: Closed
Shop name: Blake London
Warehouse address:
Unit 16, Mill Farm Business Park, Millfield Road, Hounslow, TW4 5PY, United Kingdom
Company name: RECOM ECOMERCE
Chamber of Commerce (KvK) number: 92049044
Company address:
Verdunplein 17,
5627 SZ Eindhoven,
The Netherlands